HELP CENTER
SUPPORT HUB.
Having trouble? We're here to help. Because Verified Prompts runs locally on your machine, most issues are related to browser settings or license keys.
🔑 License & Activation Issues
License Key Not Working?
- Make sure you copy the key exactly from your Gumroad email.
- Check if you have exceeded the 5-device limit.
Lost Your License?
You can recover it via the original Gumroad email receipt or by contacting us.
Email Support⚙️ Technical Troubleshooting
"Model Download Stuck"
1. Ensure you have a stable internet connection (~1GB download).
2. Do not close the tab while downloading.
3. If it freezes, refresh the page and try toggling the extension off/on.
2. Do not close the tab while downloading.
3. If it freezes, refresh the page and try toggling the extension off/on.
"Enhance Button Not Showing"
1. Refresh the page (ChatGPT/Claude).
2. Ensure the extension is "Pinned" and enabled in Chrome.
3. Check that you are logged into the AI platform.
2. Ensure the extension is "Pinned" and enabled in Chrome.
3. Check that you are logged into the AI platform.
WebGPU Errors
Verified Prompts requires hardware acceleration. Go to `chrome://settings/system` and ensure "Use graphics acceleration when available" is ON.
📬 Contact Human Support
If you can't solve your issue above, our engineering team is ready to help.
Email: support@verifiedprompts.com
Response Time: We usually reply within 24 hours.